Making a claim

If you would like to make a claim, you can find the insurance claims procedure for your policy in your policy document. If you have read this and are looking for further information or a claim form please see below:

Claim forms

To make a claim you will need to complete one of our claim forms, which can be downloaded below.

To request a claim form or to send your completed claim form please email us at 

Emergency Assistance claims
If you have an emergency assistance policy and need to make a claim, the number you need to call can be found in your policy document

If you have any queries about making a claim, our office is open from 9am to 5pm, Monday to Friday (for our mutual protection and training purposes, calls may be recorded).

0117 917 1698

How does the claim process work?



How do I claim ?

 Heather Wilmot, Claims Manager


Who deals with your claim

Rob McArthur, Claims Controller


How Mediation Could Help Resolve Your Legal Claim

Rob McArthur, Claims Controller